We hope that you are pleased with your order, but on the off chance you aren’t, we have a 14-day return policy, which means you have 14 days to request a return on our website after receiving your item.
You can request a return here. Please note, a return shipping label is not included in your order, and you will have to cover the cost of your return.
For international orders outside the UK and Ireland, we have a 21-day return policy. For international returns, please ensure that you pay for all customs duties and taxes. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this. For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as UK. If we incur any fees, they will be deducted from your refund amount.
To be eligible for a return, your item(s) must be in the same condition that you received it, unworn, unused, and unsullied with marks, makeup, or other stains. All tags must remain intact, uncut, and everything in its original packaging. You’ll also need the receipt.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we don’t offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.